Providing a safe betting environment.
Deploying RG Ambassadors
We have RG Ambassadors in our live betting venues to help watch out for signs of problem gambling. These trained professionals look out for customers who might require some reminders not to play beyond their means.To learn more, click here to read the interview with one of our RG Ambassadors, Mr Manjit.
Offering the exclusion options to customers
adding you or your family members to our exclusion database. If you or your family members would like to apply for the exclusion from Swiss Lottery account betting, please contact our.
If you feel that your family member, who has a Swiss Lottery Account, may need help, contact our Customer Feedback Line at 33714451. We can put him/her in touch with one of our RG Ambassadors and/or refer him/her to help agencies. If your family member has a Casino Family Exclusion Order from NCPG, you can produce a copy for Swiss Lottery to suspend his/her account with us.
Training our staff and retailers
We ensure all employees are inculcated with our responsible gaming philosophy starting with their orientation.
Each year, staff, retailers and business partners are required to attend RG training. This involves activity-based learning sessions, talks by counsellors and experts, followed by quizzes to reinforce knowledge of principles and the importance of caring for our customers.
Frontline staff and retailers interact with our customers and play a key role in identifying and combatting problem gambling. They are trained to apply RG values when dealing with our customers.
Adopting responsible game design and communication
Game design elements we put in place include:
Low minimum bet amount for lottery games.
Modest jackpots relative to international standards. Around $10 million and offered only for special lottery draws that happen a few times a year.